The function that sets goals and determines the direction for the organization is what management function?

• A. Planning
• B. Organizing
• C. Leading
• D. Controlling

Answer: (A)

The main concept being tested is planning. Planning is the forward-looking function that defines what the organization aims to achieve and maps out how to get there. It involves setting goals, deciding on actions, forecasting needed resources, and outlining policies or procedures to guide efforts. In a fire service context, planning would set objectives like target response times, training priorities, and budget needs, then establish the steps and resources required to reach those goals. This sets the direction for the entire organization and informs how all other functions operate.

Organizing focuses on arranging people and resources to carry out the plan, leading involves directing and motivating people to perform, and controlling is about measuring performance and making adjustments to stay on track.